Shipping & Delivery Policy

Shipping is only available within Australia.

At Palm Gifts we use both Australia Post and Couriers with tracking for our deliveries. 

Postage times will depend on where you live in Australia.

A street address will be required, with an authority to leave automatically being chosen.

Delivery is not available to PO Box addresses.

Please ensure that the postal address provided at checkout is your correct address, as we do not take responsibility if you do not receive your item due to providing us with an incorrect address.

If an incorrect address is provided to us or the address is incomplete (i.e. no unit number or business name) and the delivery service is unable to deliver the parcel, you will be required to pay additional postage charges for the order to be redelivered.

If for some reason we cannot deliver to your address, we will email you and refund immediately.

All parcels are 'Authority to Leave' meaning Australia Post will leave in the safest place/at your door if no one is home to answer, if there is no safe place it will be taken to your local post office for collection

DISPATCH AND DELIVERY

Delivery costs and times vary for different products and are calculated based on size, weight and destination.

The delivery price is displayed during the checkout process, prior to payment and order confirmation.

We endeavour to dispatch your order as quickly as possible.  Please allow 1 to 3 business days for items to be dispatched once funds have cleared on our end. Excluding weekends and VIC public holidays.

From time to time our suppliers may place items on backorder without our knowledge. If an item you have ordered is unavailable, we will contact you immediately to let you know and provide you with the option to replace or refund your order.

TRACKING YOUR ORDER

Once your goods have been processed and dispatched you will receive an email with a tracking number.

If you are unable to locate the tracking number in your dispatched email notification you are welcome to contact us at info@palmgifts.com.au we can then provide to you the tracking number.